Experience

NetSuite FSM

Your experts in NetSuite Field Service Management

With 12+ years of experience, we’ve evolved from building field service software to leading in NetSuite implementation and optimisation in Field Service Management

Field service is in our blood

Klugo began on the factory floor. When Headland Technology—our family business distributing CNC machines—needed a better way to manage field service, we built the solution ourselves. What started as a fix for our own challenges has grown into a world-class field service platform. Today, we help field service businesses work smarter with mobility, automation, and seamless integration.

Real results from the field

Here’s how a few of our customers solved big challenges and made their operations simpler with Klugo. Real stories, real results.

Field service providers, manufacturers, and wholesale distributors are working smarter with NetSuite Field Service.

How our customers are seeing results:

Efficiency gain: 2.5+ more jobs per tech, weekly
0 %
Reduction in back office admin workload
0 %
Extra annual revenue
(25% uplift)
$ 100 K
Saved yearly from leakage reduction
$ 15 K
Fewer customer complaints reported
0 %

The field service guide.

Industry trends, analysis, case studies and innovations—everything you need to stay informed and make smart business moves.

Our field service experience drives our philosophy: practical solutions that simplify operations and empower your team.

Schedule an obligation-free demo, discover a partner that listens, aligns, and delivers.

SERVICES

Our Services

We’ve partnered with over a hundred customers in Australia, New Zealand and North America to optimise operations, increase profit margins, automate reporting, and liberate resources for strategic growth.

Getting Started with FSM

We make NetSuite FSM simple, listen closely, and guide decisions.

NetSuite FSM Implementation

We ensure phased rollouts for quick ROI, savings, and team enablement.

Expanding Field Operations
We improve usage, reporting, dashboards, and workflows.
Ongoing Field Service Support

We maintain NetSuite FSM, resolve issues, and train users reliably.

Industries We Know Well

Field Service Providers

Dispatching techs, tracking service calls, and managing maintenance is precision work. Klugo uses NetSuite FSM to streamline dispatching and provide real-time updates, enhancing communication, service delivery, customer support and billing.

Wholesale Distributors

Coordinating asset installation schedules, tracking job progress, and managing field teams are challenging for distributors. Klugo uses NetSuite FSM to provide real-time tracking and team coordination, ensuring installations are completed on time and within budget.

Manufacturers

Struggle with scheduling techs, tracking assets maintenance, and managing service calls. Klugo uses NetSuite FSM to optimise technician schedules and track asset performance, leading to quicker response times and more efficient maintenance.